Terms of Service

SaunaFriday is an online marketplace connecting guests who want to book sauna time with sauna owners and sauna masters offering their programmes.

These terms apply to every user of the platform: guests, owners, and sauna masters. By creating an account or using the platform you confirm you are at least 18 years old and agree to these terms and the Privacy Policy.

If you do not agree with any part of these terms, you may not use the platform.

• Guest - a user booking sauna time.
• Owner - a user listing a sauna and its time slots on the platform.
• Sauna master - a user offering programmes, booked together with a sauna reservation.
• Listing - a sauna published by an owner with its slots, prices, and extras.
• Booking - a reservation confirmed by a guest and, when online payments are on, paid for.
• Programme - a sauna master's service, bookable only together with a sauna reservation.

SaunaFriday is an intermediary. Sauna and programme services are provided by owners and sauna masters, not by SaunaFriday. When a booking is confirmed, the service contract forms directly between the guest and the respective owner and, if a programme was booked, the sauna master.

We do not physically inspect every sauna and cannot guarantee the accuracy of listing information, although we require providers to keep it truthful and we moderate listings before publishing them.

SaunaFriday is not a party to the service contract and does not assume the obligations of owners, sauna masters, or guests.

When registering you must provide accurate details and keep them up to date. One account belongs to one person; it may not be transferred or sold.

Sign-in works through your email, so you must keep access to your mailbox secure. You are responsible for all activity under your account, unless access was lost through no fault of yours and you notified us promptly.

We reserve the right to refuse or suspend an account whose details are false or misleading.

Owners and sauna masters commit to:

• providing accurate information about the sauna, programmes, prices, and conditions;
• ensuring the service is safe, well kept, and matches the listing description;
• complying with all laws applicable to their activity, including tax, hygiene, and safety requirements, and holding any required permits;
• using only photos they hold the rights to;
• providing the seller details required by accounting and tax rules before taking bookings.

All listings are reviewed before publishing. We reserve the right to reject, limit the visibility of, or remove a listing that violates these terms or the law.

A confirmed booking is a binding agreement between the guest and the providers. Guests pay only the price shown in the listing; there are no extra platform fees for guests.

When online payments are on, payments are handled by the payment provider Stripe. Card details never reach SaunaFriday. The guest's funds are held until the service has taken place and the complaint window has passed, and are then paid out to the providers.

If a payment is not completed within the allotted time, the reservation is cancelled automatically and the slot returns to sale.

If a technical error results in an incorrect booking price, payout, or the booking itself, we may correct the error and adjust the amounts accordingly - refunding an overpayment or recovering an amount paid out without basis.

SaunaFriday retains a platform commission from the amounts due to owners and sauna masters. It is calculated on the sauna time and programme prices; owners' extras are commission-free. The current rate is stated in the Fees Policy.

Providers receive monthly invoices for the commission retained and an annual income statement, available in their dashboard.

Guest cancellations follow the sauna's cancellation policy shown before confirming the booking. The refund depends on how much time remains before the session; the exact amount is shown before you confirm the cancellation.

If the owner cancels, the guest receives a full refund. If a sauna master cancels their programme, the programme price is refunded and the guest may cancel the rest of the booking free of charge for 24 hours.

Refunds are issued to the payment method used.

On the platform it is prohibited to:

• circumvent the platform - using it to make contact but settling or continuing the relationship outside it to avoid the commission;
• write fake reviews, review your own services, or otherwise manipulate ratings;
• publish false, misleading, or illegal information;
• impersonate another person or use someone else's account;
• harass, threaten, or discriminate against other users;
• use automated tools to collect data or interfere with the platform's operation;
• use the platform for fraud, money laundering, or any other illegal activity;
• deliberately exploit errors, bugs, or vulnerabilities of the platform for financial or other gain.

At the sauna, guests must follow the owner's house rules and behave in a way that endangers neither themselves nor others.

If you notice a security vulnerability or error, report it to info@saunafriday.lt and do not exploit it - we will not pursue users who report responsibly.

A review may only be left for a booking that actually took place. Reviews must reflect genuine experience; using them for blackmail or pressure is prohibited.

By publishing content on the platform (photos, descriptions, reviews) you grant SaunaFriday a non-exclusive right to display it on the platform and in its marketing channels. Content that violates these terms or the law may be removed without prior notice.

All platform software, design, and branding belong to SaunaFriday and may not be copied or used without consent.

Depending on the nature and severity of a violation, we may:

• warn the user;
• remove content or a listing;
• temporarily suspend or permanently close the account;
• withhold not-yet-released payouts while suspected fraud or a serious complaint is investigated;
• cancel bookings connected to the violation;
• share information with law enforcement where the law requires it.

If a user's violation causes us losses (for example chargebacks or third-party claims), we are entitled to recover them.

Sauna procedures affect the body. If you have health conditions, are pregnant, or are unsure whether the sauna is right for you, consult a doctor before booking. You use the sauna at your own risk.

The owner or sauna master providing the service is responsible for its quality, safety, and conformity with the description. SaunaFriday's liability to a guest or provider is limited to the commission SaunaFriday earned from the booking in question, except where the law does not allow liability to be limited.

SaunaFriday is not liable for indirect losses, lost income, or damage caused by circumstances beyond our reasonable control.

The platform is provided as is. We work to protect it but do not warrant that it will be free of errors or fully secure against misuse. SaunaFriday is not liable for losses arising from unauthorized third-party access, fraud, or exploitation of platform vulnerabilities that we could not reasonably have foreseen or prevented.

Nothing in these terms limits consumer rights that cannot be limited under applicable law.

We improve the platform continuously, so its features may change. We aim for uninterrupted operation but cannot guarantee the platform will always be available without disruptions.

We may update these terms. We will announce material changes on the platform or by email at least 15 days before they take effect. Continuing to use the platform after changes take effect means you accept them. If you disagree, you may close your account at any time.

For consumers, the law of the Republic of Lithuania and its consumer protections apply.

If a disagreement arises, write to us first at info@saunafriday.lt - we resolve most matters by agreement. Consumers may also contact the State Consumer Rights Protection Authority (vvtat.lt) or submit a complaint through the EU online dispute resolution platform (ec.europa.eu/odr).

Disputes between guests and providers about the service itself are resolved directly between them; SaunaFriday may help mediate but is not obliged to resolve the dispute.